At Salar Collection, your satisfaction is our priority. We aim to provide premium-quality products and a smooth shopping experience. Please read the following policies carefully before placing your order.
1. Exchange Policy
You can request an exchange within 3 days of receiving your order if:
- The product is defective or damaged
- The item you received is incorrect
- There is a size, color, or quality issue
- The product does not match the description or images
Exchange Conditions
- Item must be unused, unwashed, and in original condition
- All tags, labels, and packaging must be intact
- Exchange is subject to product availability
Exchange Process
- Contact us at 0312-9917857 within 3 days
- Share your order details and issue
- Our team will guide you through the replacement process
2. Return & Refund Policy
We offer refunds only in the following cases:
- Product is damaged or defective
- Wrong item delivered
- Missing items in the parcel
- Product quality is significantly different from what was promised
Refund Conditions
- The item must be returned in original condition
- Refund is processed only after the product is received and inspected
- Refund amount will be sent via Bank Transfer / Easypaisa / JazzCash
- Shipping charges (if any) for returning the parcel are the customer’s responsibility
Note: We do not offer refund for change of mind.
3. Non-Returnable Items
We do not accept returns or exchanges for:
- Used or damaged items
- Items without original packaging
- Products bought on clearance or sale
- Minor color variations (due to lighting or screen settings)
4. Order Cancellation
You may cancel your order before dispatch.
Once the parcel is shipped, cancellation is not possible.
5. Contact Us for Support
For exchange, return, or refund queries, feel free to reach out:
📞 0312-9917857
(Available during business hours)
We’re always here to help you.
